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Contact Us

Have a question, issue, or feedback? We're here to help. Reach out and our team will respond promptly.

Before reaching out, check our FAQ page for quick answers.

Email

support@javen.co.ke

Phone

+254 700 Javen

Mon–Fri, 8AM–6PM EAT

Location

Nairobi, Kenya

Serving all of East Africa

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Response Times

  • General inquiries24–48 hours
  • Escrow / Payment issues4–12 hours
  • Dispute escalations2–6 hours
  • Privacy / Data requests21 days (ODPC)